Our current coverage area is most of Seattle ‘proper’. This means that we service the following neighborhoods: North Beach, North Gate, Maple Leaf, Olympic Hills, Lake City, Greenwood, Greenlake, Roosevelt, Ravenna, University District, Ballard, Phinney Ridge, Fremont, Magnolia, Queen Anne, Cascade, West Lake, South Lake Union, East Lake, Madison Park, Capital Hill, Madrona, Central Seattle, First Hill, Belltown, Downtown, Leschi, Pioneer Square, Chinatown, SODO, Beacon Hill, Rainier Valley, Columbia City, Georgetown, and West Seattle.

Link to be provided to start application

Yes! Discounts are applied to multiple pet households. See services page for details.

Concierge Pet Care has step-by-step emergency procedures in place for lost, injured and unwell pets. All team members are Pet Pet First Aid certified and first aid trained. All caretakers have a pet first aid kit with them during sits and excursions. Please reach out with any specific concerns that you may have or that we could address during a meet and greet.

Payments are made seamlessly through our app. [add link to app download]

If you have an alarm, please contact your alarm company and tell them you have hired Concierge Pet Care. Please provide the code to deactivate and activate the system and password in case of accidentally setting off the alarm. If you are uncomfortable giving Concierge Pet Care this information, please set up a temporary code and password for our purposes.

Yes! A lot of our business comes from referrals and we show our appreciation with whatever makes the most sense for the referrer’s animals. This may be toys, a new harness, treats, excursions, and accumulated nights for in-home care.

In-home care
We are happy to dispose of pet waste and will do our best to clean up any accidents your pet may have. We strive to leave your home in a better condition than when you left.

Excursions
We will clean up any messes that we see during pick up if we have received instructions.

We do request you provide plastic bags, cleaning products, paper towels, and indicate where you would like the waste to be deposited.

No, we ask in your profile if your pet has a history of aggression and it’s very important you are honest with us. Although we are experienced in pet care, we are not trainers or behaviorists. If your pet(s) will not let us into your home or prevent us from providing routine duties, we will contact you for alternative arrangements.

All cancellations and changes must be made in writing.
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Customers must give a 10 day advance notice to receive a full refund of booking. Under 10 days, customers receive 80% of the total payment amount. Customers forfeit total cost if care is canceled with less than 24 hours notice.

Dates that fall outside of initial booked dates
‍Changes made more than 10 days in advance of sit start date to receive a full refund of booking. Under 10 days, customers receive 100% credit for future services of the total payment amount. Changes made less than 48 hour notice from start time and date receive 70% credit for future services and forfeit 30% of booked cost.

‍Date changes that fall within initial booked dates
‍Changes made more than 10 days in advance of sit start date to receive a full refund of booking for services not used. Under 10 days, customers receive 100% credit for future services of the total payment amount for services not used. Changes made less than 48 hour notice from start time and date:
Add days at regular rate- subject to our ability to coordinate coverage.
Remove dates- receive 70% credit and forfeit 30% of booked cost.

We start by searching for talent from within the pet care industry. This generally includes pet sitters already in operation, employees of veterinary facilities and emergency veterinary hospitals. From here we complete a background check then an interview process to determine IF they align with the qualities that our clients expect. From here we create a personality & compatibility profile to better identify matches. We cover the expenses for training if the caretaker is not already pet CPR certified and first aid trained. Caretakers may carry existing insurance. They also fall under the umbrella of coverage for any Concierge Pet Care sit or excursion. 

Once a parent fills out the paperwork and submits vaccination records, Concierge Pet Care comes to your home for a meet & greet. We want to meet everyone, assess the temperament of your pets and learn as much as we can about their personality and preferences. We also need to understand the “house rules” to provide continuity of household activity and answer any further questions or concerns parents may have.

The pet care team is there to help coordinate every step in the in-home care and excursion experiences. The team adds a layer of support for caretakers to ensure a seamless experience for both you and your pets.

[to be filled once insurance kicks in]

We require all dogs to be vaccinated for Bordatella (Kennel Cough), Leptospirosis and CIV (Flu) in addition to the required vaccinations. We want to keep all the dogs running full steam ahead! By requiring these additional vaccinations we reduce the chance of spreading viruses.